Return and Refund Policy
I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps :
Click clear images of the product showing damages.
Email us the images.
Explain the exact detail of the damage/defect and the status of the package that you received.
The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
We will request you to send the product back to us.
Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
What are Fad2Fit’s Returns Guideline?
Fad2fit’s Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
Fad2fit’s Replacement policy is applicable only on the products “sold by Fad2fit” and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
Fad2fit is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
No Cancellation or Return on wrong selection post delivery.
Fad2fit’s Return Policy is implied only where the product has defect or damage.
In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.
How will I get a refund for the order I cancelled or returned?
Once the resolution is set for refund, we will soon move ahead with the refund.
Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
I’ve still not received the refund in my bank account. Why?
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.